COVID 19 information
The site is open and we are working very hard to ensure that deliveries arrive quickly and safely.
This is why we have implemented new measures for our teams working in our laboratory, particularly further hygiene and safety instructions. Our deliveries now only use Colissimo and are still free.
We are doing everything possible to make sure that your orders reach you as quickly as possible but because of these essential measures for everyone’s health and safety, deliveries are currently taking a little longer than normal.
SERP offers a quick and efficient shipping service using reliable and reputed providers. Two delivery methods are available: Standard and Express.
Standard delivery is provided by our partner So Colissimo.
So Colissimo standard delivery (mainland France, Monaco and Corsica from 2 to 5 working days after shipment). So Colissimo standard delivery is free of charge.
The buyer is sent an email as soon as their order is shipped.
Delivery is between 48 and 72 hours throughout France. For home delivery, if the buyer is not home when the delivery arrives, this service includes the possibility of collecting the parcel from the post office nearest the delivery address within 15 working days of attempted delivery, after the courier has attempted delivery and left a note.
With So Colissimo delivery you can track your parcel with a tracking number that is sent to you by email as soon as your order is shipped.
Express delivery is provided by our partner Chronopost.
Chronopost Express delivery (mainland France from 1 to 2 working days after shipment)
Chronopost Express delivery costs €11.90 regardless of the total of your order.
With Chronopost, you can choose your delivery address. If you are not home for the delivery, you can collect your parcel from the post office. With Chronopost Express delivery you can track your parcel with a tracking number that is sent to you by email as soon as your order is shipped.